Company Policies
Returns & Exchanges
There is a 30-day period from the date of purchase in which lights and other items can be exchanged or returned for refund minus the shipping charge. There are NO returns or exchanges on rechargeable batteries once they are purchased.
One-Year Limited Warranty
Alpan Lighting Products, Inc. warrants this product to be free for one (1) year against any defects that are due to faulty materials or workmanship. Alpan Lighting Products, Inc. shall promptly correct such defects by repair or replacement, at its option, without charge. This warranty covers only product defects and shall expire one year after the date of purchase by the original purchaser. Proof of purchase required.
This warranty does not apply to (1) bulbs and batteries or (2) defects caused by and resulting from misuse, neglect, accident or improper operation, maintenance, storage, transportation handling of the product. The warranty does not cover any transportation costs for return of the product or for reshipment of any repaired or replaced product, or cost associated with installation, removal or reinstallation of the product.
Alpan Lighting Products, Inc. shall have no responsibility for damage to persons or property or other loss or injury resulting from a defect in the product or from improper use or installation. UNDER NO CIRCUMSTANCES SHALL ALPAN BE LIABLE SPECIAL OR CONSEQUENTIAL DAMAGES. ANY WARRANTIES IMPLIED BY LAW, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR AFTER THE DATE OF THE ORIGINAL PURCHASE. In no event shall Alpan Lighting Product, Inc.™s liability under this warranty exceed the cost of repair or replacing such defective product, and Alpan™s maximum liability under any warranty is in lieu of all other warranties expressed or implied.
Some states do not allow the exclusion or limitation of special or consequential damages or allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have rights that vary from state to state. If you feel you have a claim under this warranty, contact consumer service for advice on handling the claim. Written notice of any defects must be given to Alpan Lighting Products, Inc. upon discovery.
If you have any questions or comments regarding our policies, please feel free to contact us.